Why do I see: "No Printix Client acts as proxy on this network"?

There is no Printix Client on your network to facilitate communication from Printix Cloud to your network.

RESOLUTION:

• Start Printix Client on your computer.
• Install Printix Client on at least one computer that is powered on at all times.
• If your company has multiple sites and/or there are separate networks there should be a Printix Client running on each network.
• If you get this message despite computers are online on the network in question, then it could be that one or more of the gateways of this network is wrong. Talk to you network administrator. To troubleshoot, you can try to delete that gateway from the network, and then check Show only unknown networks and open the Gateway properties page and click on the Computers tab to check which computers are using the gateway (probably none, if it was a wrong gateway). Otherwise add the gateway to the network again, and try the next one.

If none of the above resolves the problem within 5 minutes, then please report the problem to our support, so we can help you.

I started the trial at home, but why does it not work at my company?

If you started the Printix trial at home, your computer (laptop) was put on Network1 (the first network). When you bring your laptop to work it will appear as on an Unknown network and therefore it will not start to act as proxy. When the computer is on an Unknown network a yellow dot is shown on the Printix Client icon.

RESOLUTION:

• Add a new network.
• After a few minutes click the Diagnostics tab on the Computer properties page and verify that Acting as proxy is Yes.
• If it does not start to act as proxy, it could be that your company is using Web proxy and SSL encryption and this is preventing communication between the Printix Client and the Printix Cloud.

If none of the above resolves the problem within 5 minutes, then please report the problem to our support, so we can help you.