The issue is resolved.

We sincerely apologize.

Friendly regards
The Printix Team

Incident report

At 07:55 AM GMT on Monday April 6th 2020, a new version of the Print Manager Service was deployed to the Printix Cloud. At 08:51 AM GMT we had the first support request indicating that it was not possible to add printers. After analysis of this and subsequent support requests, we identified the issue to be related to the changed Print Manager Service that was deployed at 07:55 AM GMT.

At 10:17 AM GMT the Print Manager Service was rolled back to the previous version.

Because of the changed Print Manager Service, computers, that were restarted/started between 07:55 AM and 10:17 AM lost their Printix print queues, except for the Printix anywhere and Printix print queues with ‘Via the cloud’ checked.

Actions

• To re-establish Printix print queues on the affected computers, we have consulted our backup from this morning.
• Based on this we have issued tasks to re-add print queues to these computers. Computers that are online picks up on these tasks right away, and computers that are offline will pick up on the issued tasks when they come online.  As the print queues will be reinstalled, users who have set any print preferences, will have to do that again.
• All tasks have been issued at 19:30 PM GMT.