Issue is resolved. The incident report can be seen below.
We sincerely apologize.
The Printix Team
The first customer reported the issue at 06:25 GMT on Friday September 4th, 2020. Issue was affecting users who were setup with Exclusive access to printers and these users would, when trying to print, see message like: Print to BNM is not allowed. BNM is the three-letter printer ID.
Issue was caused by the deployment of new software for improved handling of Azure AD group synchronization. At 07:38 GMT the first announcement was published. At 09:52 GMT we had deployed corrected software, initiated a full group synchronization for all affected customers and published an updated announcement. At 15:59 GMT full group synchronization was completed for all customers.
Select Follow if you wish to be notified about updates/announcements.