One of our load balancers need to be restarted as it is on its way to run out of memory. The restart takes only a few minutes, but there may be a period thereafter (expected 20 minutes) during which the release of documents via Printix App, printing that goes via the cloud, mobile printing, and Chromebook printing will not be stable. Direct print to printers on the local network is still possible. We will post updates to this announcement when we have news. Select Follow if you wish to be notified about these updates.

• 2021-02-11 13:30 (CET)
  This announcement is published as the load balancer is restarted successfully.

• 2021-02-11 13:45 (CET)
  Connections are being re-established. Expect stability issues to be resolved at around 13:50 CET

• 2021-02-11 13:50 (CET)
  Issue resolved.
• 2021-02-22 13:07 (CET)
  Incident report published below.

Incident report

On 2021-02-11 (Thursday, February 11th. 2021) at 12:40 PM CET our backend team was warned that one of our load balancers was on its way to run out of memory within the next 2 hours. We prepare the first announcement for a restart at 13:30 PM CET.

Actions

• During the now completed scheduled maintenance on 2021-02-20 the number of load balancers was increased.

Friendly regards
The Printix Team