We are currently experiencing issue with slow performance. We are working to resolve the issues. We will post updates to this announcement when we have news. Select Follow if you wish to be notified about these updates.

• 2021-10-04 10:09 (CET)
  This announcement is published.
• 2021-10-04 10:46 (CET)
  Issue marked as resolved.
• 2021-10-05 16:52 (CET)
  Incident report published below.

Incident report

On 2021-10-04 (Monday, October 4th. 2021) at 09:32 CET we received support request concerning issue with submitted documents not being available for release. We also got an escalated PagerDuty alert at 09:52 CET and at 10:09 CET we got PagerDuty alert indicating delay in processing requests. Subsequent analysis showed that during the scheduled maintenance on Saturday, October 2^nd, a scheduled cleanup job was enabled. This had the unfortunate effect that as user activity rose Monday morning CET the performance of the Printix Cloud declined. The cleanup job was disabled again, and gradually the performance rose and at 10:46 CET we announced the issue as resolved. Further analysis, showed, that the system could do with more resources, and therefore a 1-hour maintenance was scheduled for the same evening at 22:00 CET

Actions

• Disabled cleanup job that was enabled.
• Added more resources to the Printix Cloud.
• Updated checklist for scheduled maintenance, to include performance testing after completed maintenance.

Friendly regards
The Printix Team