We are currently experiencing issues with Printix Cloud. We are working to resolve the issues. We will post updates to this announcement when we have news. Select Follow if you wish to be notified about these updates.

During this period you may experience slow performance, inability to sign in and release documents via Printix App. Direct print to printers on the local network is still possible.

• 2021-10-14 09:57 (CET)
  This announcement is published.
• 2021-10-14 11:10 (CET)
  Issue marked as resolved.
• 2021-10-22 17:05 (CET)
  Incident report published below.

Incident report

On 2021-10-14 (Thursday, October 14th. 2021) at 09:32 CET we received support request concerning issue with submitted documents not being available for release. We also got an escalated PagerDuty alert at 09:09 CET and at 09:49 CET we got PagerDuty alert indicating delay in processing requests. Analysis showed that the Authorization service was running at 95% of its memory limit. Memory limit was raised and gradually the performance rose and at 11:10 CET we announced the issue as resolved. 

Actions

• Raised the recently imposed memory limit on the Authorization service.

Friendly regards
The Printix Team