We have received reports concerning issues with the latest version 2.0.21 of Printix App for Android. Sign in seems to not work for some customers. Our team has resolved the issue with a version 2.1.2 of the Printix App for Android (See also: Changelog 2022-01).
Work-around
As a temporary work-around users of affected Android phones and tablets should uninstall Printix App version 2.0.21 and then download and install the previous version 2.0.19 of the Printix App.
- Uninstall version 2.0.21.
- On the Android phone open this announcement and select the link below to download the APK file with version 2.0.19 of the Printix App (15.2 MB):
PrintixApp2-0-19.apk
If your phone/tablet has the OneDrive app installed, it might be necessary to hold-select the link, and select Open in incognito tab. - Select Open.
- If using Chrome you may be presented with the message: For your security, your phone is not allowed to install unknown apps from this source.
Select Settings, and then select Allow from this source. Other browsers may show a similiar message. - Select Install to the question: Do you want to install this application?
- Select Open when you see the message: App installed.
- Sign in to the Printix App as usual.
Note: If your organization is using Microsoft Endpoint Manager to deploy Printix App for Android, then you may want to use it to deploy version 2.0.19.
Update - 2021-12-01 15:13 CET
The coding to update the Printix App to use Android target API level 30 and Cordova Android version 10 has turned out to be a bigger task. It is expected to be completed on Friday December 3rd. After that will follow internal testing (2-3 days) and after that we will submit the new version to Google. We are now targeting having the new version available on Google Play by Friday December 10th.
Update - 2021-12-09 17:15 CET
Yesterday and today the sign in has been succesfully tested on a handfull of Android phones that exhibited the sign in issue in the previous version 2.0.21. This is good news. However, the porting to Cordova Android version 10 is still ongoing and requires many changes and testing. The release to Google Play Friday December 10th is no longer considered realistic. New update will be posted tomorrow.
Update - 2021-12-10 16:15 CET
New target date for the new version being available on Google Play is Friday December 17th. As mentioned in the update yesterday, the porting to Cordova Android version 10 is still ongoing and requires many changes and testing. We will keep updating this announcement.
Update - 2021-12-17 23:20 CET
A beta version 2.1.1 (sub version 3) is now available and can be manually installed. The process to install is the same as for version 2.0.19.
- PrintixApp_2.1.1_3.apk (19.1 MB)
The version 2.1.1 uses Android target API level 30 and Cordova Android version 10 and should addresse the sign in issue. As the variety of Android devices is so big, we encourage those of you who have experienced the sign in issue to try the beta version and submit a support request to us or respond via your existing support request about this, especially if it does not work, but also if it works.
Known issues in version 2.1.1 (sub version 3)
- Sometimes the app may freeze and a restart is needed.
- Mobile print is not available in this version yet.
- Printix App is represented by a generic Android icon instead of the Printix logo.
- Wrong document order on the Print page. Newest should be at the top.
- Opening the Recents page may result in error: PRINTER_NOT_MONITORED. Just close the error and continue.
- Diagnostics page is not included in this version as the port of this has not been completed.
Our developers will continue their work and resolve the above known issues. Before we fully release a new version on Google Play, we may choose to publish either a new APK and/or a new beta test version in Google Play. We expect this to happen early next week.
Update - 2021-12-18 18:40 CET
New beta version 2.1.1 (sub version 5) is now available and can be manually installed. The process to install is the same as for version 2.0.19.
- PrintixApp_2.1.1_5.apk (15.6 MB)
Known issues in version 2.1.1 (sub version 5)
- Sometimes the app may freeze and a restart is needed.
- Mobile print is not available in this version yet.
- Wrong document order on the Print page. Newest should be at the top.
- Diagnostics page is not included in this version as the port of this has not been completed.
Update - 2021-12-19 15:10 CET
New beta version 2.1.1 (sub version 6) is now available and can be manually installed. The process to install is the same as for version 2.0.19.
- PrintixApp_2.1.1_6.apk (15.6 MB)
Known issues in version 2.1.1 (sub version 6)
- Sometimes the app may freeze and a restart is needed.
- Mobile print is not available in this version yet.
- Diagnostics page is not included in this version as the port of this has not been completed.
Update - 2021-12-20 14:50 CET
The beta version 2.1.1 (sub version 6) is now also available as Beta test version on Google Play. To register, select the link below, and register with your Google account. Subsequently when you open the Printix App page in Google Play you will given the choice of installing the latest Beta version or the latest production version. You can leave the test program at any time.
We encourage those of you who have experienced the sign in issue to try the beta version and submit a support request to us or respond via your existing support request about this, especially if it does not work, but also if it works. Meanwhile our team continues to resolve the known issues.
After you have registered as beta tester and sign in to Google Play (with your Google account) you should see the below:
Update - 2021-12-26 20:00 CET
New beta version 2.1.2 (sub version 3) is now available and can be manually installed. The process to install is the same as for version 2.0.19.
- PrintixApp_2.1.2_3.apk (19.1 MB)
Known issues in version 2.1.2 (sub version 3)
- Diagnostics page is not included in this version as the port of this has not been completed.
Update - 2021-12-28 13:00 CET
New beta version 2.1.2 (sub version 3) is now available on Google Play. To register, select the link below, and register with your Google account. Subsequently when you open the Printix App page in Google Play you will given the choice of installing the latest Beta version or the latest production version. You can leave the test program at any time.
Known issues in version 2.1.2 (sub version 3)
- Diagnostics page is not included in this version as the port of this has not been completed.
Update - 2021-12-30 19:20 CET
Version 2.1.2 (sub version 3, same as the one that was in beta) is now available on Google Play as an official release.
When will a new version be available?
We expected to have a new version ready by Friday December 17th. Instead we made available a beta version, that can be manually installed. We will update this announcement as our team continues to work on the new version. Thank you for your understanding and patience.
Q - Why can not you make version 2.0.19 available on Google Play
Google Play will now only accept a version made with Android target API level 30 or above. Printix App version 2.0.19 was made with Android target API level 29 and therefore is not accepted.
Friendly regards
The Printix Team
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