We are currently experiencing issues with Printix Cloud. We are working to resolve the issues. We will post updates to this announcement when we have news. Select Follow if you wish to be notified about these updates.

During this period, you may experience slow performance, inability to sign in and release documents via Printix App. Direct print to printers on the local network is still possible.

• 2022-05-09 14:38 (CET)
  Slow performance or issues with cloud. More information will follow soon. We are working to resolve it.
• 2022-05-09 15:45 (CET)
  We are still working to resolve it.
  Direct printing should be working (provided you are signed in to Printix Client). Printing via cloud and release of documents is not working.
• 2022-05-09 17:17 (CET)
  Issue is resolved. The incident report will follow later this week.
• 2022-05-12 13:51 (CET)
  Incident report published below.

Incident report

On 2022-05-09 (Monday, May 9th. 2022) at 14:23 PM CET we got the first PagerDuty alert indicating the system was not working as expected. At 14:35 PM CET we got the first support request concerning this. It was established that one of the nodes in our Cassandra database cluster was slow to respond. A restart was attempted but did not succeed. Due to queued up requests we had to temporarily increase resilience timeout for Cassandra in Kubernetes, and then the restart succeeded.

Actions

• • During the now completed scheduled maintenance on 2022-05-11 the database (MongoDB) that deals with tenant data has now been moved to its own cluster. This is done to allow faster performance and speedier recovery/restart. Should it become necessary to further scale the system, we can separate and move other MongoDB databases to their own clusters.
  • Planned scheduled maintenance on 2022-05-14 to allow faster performance and speedier recovery/restart the third Cassandra database cluster node will be moved to the same rack as the other two Cassandra database cluster nodes.
  • We are investigating a possible future use of an externally hosted Cassandra service.

Friendly regards
The Printix Team