We are currently experiencing issues with Printix Cloud. We are working to resolve the issues. We will post updates to this announcement when we have news. Select Follow if you wish to be notified about these updates.

• 2022-05-11 09:15 (CET)
  Announcement published.
• 2022-05-11 09:21 (CET)
  Issue resolved. There may still be a bit of slowness until pending requests have been processed.
• 2022-05-12 13:52 (CET)
  Incident report published below.

Incident report

On 2022-05-11 (Wednesday, May 11th. 2022) at 09:13 AM CET we got the first PagerDuty alert indicating the system was not working as expected. At 09:09 AM CET we got the first support request concerning this. It was quickly established that it was related to a failed deployment.

Actions

• Put in place processes to reduce the risk of failed deployments.
• Change setup to allow faster recovery after a restart:
• Scheduled maintenance on 2022-05-11
• Scheduled maintenance on 2022-05-14

Friendly regards
The Printix Team