We are currently experiencing issues with Printix Cloud. We are working to resolve the issues. We will post updates to this announcement when we have news. Select Follow if you wish to be notified about these updates.

During this period you may experience slow performance, inability to sign in and release documents via Printix App. Direct print to printers on the local network is still possible.

• 2022-05-30 09:30 (CET)
  This announcement is published. We got the first support request concerning slow performance at 09:04 CET.
• 2022-05-30 10:40 (CET)
  Additional services has been started. Slowness is starting to decline already, and we expect performance to be back to normal in about 30 minutes.
• 2022-05-30 11:00 (CET)
  Status changed to resolved. Incident report will be published when analysis has been completed.
• 2022-05-31 14:13 (CET)
  Incident report published below.

Incident report

The root cause of this incident was too few subscription services resulting in very slow performance Monday morning, when Europe came online and the load increased on the system. During the scheduled maintenance on 2022-05-28 (Saturday 28th, May 2022) we tried to migrate four selected services to externally hosted Cassandra service for further automation and stability. We got too many timeouts after migration, so had to revert back. Another attempt will be scheduled in the near future. Unfortunately, there was a mistake in the revert script, so too few subscription services was started. Approximately 30 minutes after the additional services was started performance was back to normal.

Friendly regards
The Printix Team