From: 06:00 CET (GMT+1) on Friday 03 June 2022
To: 06:30 CET (GMT+1) on Friday 03 June 2022
What did affected users experience before the clean-up
Users that where duplicated could experience that the documents they submitted for secure print (subsequent release through Printix App or at a printer with Printix Go) did not appear.
What will affected users experience after the clean-up?
Most users should not be affected. Please see below corrective actions for those affected:
- Printix Client
Affected users will be asked to sign in to Printix Client the next time they attempt to print. A restart of the Printix Service or computer will also initiate the sign in. Sign in to Printix Client is automatic on Azure AD joined Windows 10 and 11 computers.
- Printix Client computers running unattended
If you have computers with Printix Client that run unattended (perhaps acting as print gateway), then you may want to follow-up and verify that printing is working on these after the cleanup. Printix Client running as kiosk are not affected.
- Printix Administrator
Affected users will be signed out of Printix Administrator and will have to sign in again.
- Printix App
Affected users will be signed out of Printix App and will have to sign in again.
- Printix Chromebook
Affected users will be signed out of Printix Chromebook and will have to sign in again.
What will happen to invoicing?
As a result of this you may have been charged of a higher number of users. This will be corrected in the next invoice.
We apologize for any inconvenience caused and appreciate your patience. Thank you for printing with Printix.
The Printix Team