We are currently experiencing issues with Printix Cloud. We are working to resolve the issues. We will post updates to this announcement when we have news. Select Follow if you wish to be notified about these updates.

During this period you may experience slow performance, inability to sign in and release documents via Printix App. Direct print to printers on the local network is still possible.

• 2022-07-08 09:46 (CET)
  This announcement is published. We got the first support request concerning sign in issues at 09:44 CET. However, the problem was noticed Internally at 09.34 (CET).
• 2022-07-08 09:56 (CET)
  Affected service restarted and additional resources added.
• 2022-07-08 09:59 (CET)
  Status changed to resolved.
• 2022-07-15 13:45 (CET)
  Incident report published below.

Incident report

The root cause of this incident was the external event service running out of memory. Normally there are two services running, but one of the services had been down for a day, and now apparenlty the load became too much for the one service to handle the events. Within 15 minutes additional resources (CPU and memory) were added to the services and both were restarted and thereby bringing the system back to normal operation.

Actions

• Monitoring of the external event service will be put in place, such that if it becomes responsive an alert will be sent by PagerDuty.
• More resources (CPU and memory) were added to the external event services.

Friendly regards
The Printix Team