We are currently experiencing issues with Printix Cloud. We are working to resolve the issues. We will post updates to this announcement when we have news. Select Follow if you wish to be notified about these updates.

During this period you may experience slow performance, inability to sign in and release documents via Printix App. Direct print to printers on the local network is still possible.

• 2022-08-19 15:00 CET
  PagerDuty alert received. Performance is slow, in particular sign in.
• 2022-08-19 15:15 CET
  After deploying extra instances of Partner Service, performance starts to return to normal and is normal at 15:25.
• 2022-08-19 15:50 CET
  This announcement is published and marked as resolved as performance has been normal since 15:25.
• 2022-09-27 16:10 (CET)
  Incident report published below.

Incident report

The root cause of this incident was the replacement of the node, where job conversion failed the day before. During the deployment a number of other service on other nodes where also updated, but the new Partner Service (group management) took longer (40 minutes) than expected to deploy, and to overcome this the Partner Service was scaled up to three instances.

Friendly regards
The Printix Team