We are currently experiencing issues with Printix Cloud (latency/slow performance). We are working to resolve the issues. We will post updates to this announcement when we have news. Select Follow if you wish to be notified about these updates.

During this period you may experience slow performance, inability to sign in and release documents via Printix App. Direct print to printers on the local network is still possible.

• 2022-08-23 08:58 (CET)
  This announcement is published.

• 2022-08-23 09:27 (CET)
  After changes, the system is in the process of recovering. Expected to be back to normal in approximately 10 minutes.

• 2022-08-23 09:50 (CET)
  System is back to normal.

• 2022-09-27 16:10 (CET)
  Incident report published below.

Incident report

The root cause of this incident was slow performance caused by new Partner Service functionality (group management).

Actions

• Partner Service functionality (group management) rewritten for improved performance (Task 142488).

Friendly regards
The Printix Team