We are currently experiencing issues with Printix Cloud. We are working to resolve the issues. We will post updates to this announcement when we have news. Select Follow if you wish to be notified about these updates.

During this period you may experience slow performance, inability to sign in and release documents via Printix App. Direct print to printers on the local network is still possible.

• 2022-12-11 16:53 (CET)
  This announcement is published.
• 2022-12-11 17:38 (CET)
  This announcement is marked as resolved.
• 2022-12-23 09:50 (CET)
  Incident report published.

Incident report

The root cause of this incident was a storage subsystem failure, which again caused an index failure driving an extreme high read activity (increased 10000 fold) causing the system to become unresponsive as message processing almost went to a halt. 

Actions

• Set up additional alerting around disk activity.
• Investigate storage subsystem failure further.

Friendly regards
The Printix Team